FREQUENTLY ASKED QUESTIONS
No, registration isn’t required — you can check out as a Guest. But creating an account is quick, free, and saves you time. You won’t need to retype your info for future orders, you can track your purchases, and your cart will be saved if you want to return later.
You can register here or after checkout — up to you.
To register, just click here — it takes less than a minute.
Once you’re logged in, you can update your information, change your email address, or reset your password anytime. If you want to permanently delete your account, contact us at heavyduties@gmail.com.
Just add your gear to the cart, proceed to checkout, and fill in your shipping and billing details. Once you confirm your order, your payment will be processed instantly, and we’ll ship your order as soon as possible.
You’ll also receive an email with your tracking details once it’s on the way.
You can pay quickly and securely by card through Stripe — it’s the fastest and easiest way to complete your order.
Prefer bank transfer instead?
You can also choose to pay by Bank Transfer (Wire Transfer) to the account listed on your invoice.
If you’d like a different arrangement, just leave us a message when placing your order — we’ll make it work.
🕒 Please note: This process may take a few days during busy periods or for custom-made items — we build everything with care.
Our prices are displayed excluding VAT because VAT (Value Added Tax) rates vary across countries in the European Union.
As an EU-based business, we are required to collect and pay VAT based on the customer’s country of delivery, not ours.
This is part of the EU One-Stop-Shop (OSS) scheme, which ensures that the correct VAT rate is applied according to your country’s tax rules.
💡 The final VAT amount is automatically calculated and added at checkout based on your shipping address, so you’ll always see the correct total before placing your order.
Shipping costs are calculated based on the size, weight, and destination of your order. You’ll see the exact total at checkout.
If your package goes missing, we’ve got your back — we’ll send you a replacement.
You can return unused items, well packed, within 14 days.
If the return is our fault (wrong item, defect, etc.), we’ll cover shipping. If it's a personal choice, return shipping is on you.
We’ll issue your refund in 1 week after receiving and inspecting the items via the most convenient method.