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Real riders. Real support.
Questions about fitment, an order or a custom build? Write to us — the people who design and ride the gear will answer.
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Tip: tell us your motorcycle model and year — it helps us answer fitment questions in one reply.
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Frequently asked questions
No — you can check out as a guest. Creating an account is quick and free: you won’t need to retype your details, you can track your purchases and your cart is saved for later. You can register here or after checkout.
Register on the My account page — it takes less than a minute. Once logged in you can update your details, change your email or reset your password. To permanently delete your account, email heavyduties@gmail.com.
Add your gear to the cart, go to checkout and fill in your shipping and billing details. Once you confirm, your payment is processed and we ship as soon as possible. You’ll receive an email with tracking details when it’s on the way.
Card payments through Stripe — the fastest way to complete your order — or bank transfer to the account on your invoice. Processing may take a few days in busy periods or for custom-made items.
VAT rates differ across EU countries. Under the EU One-Stop-Shop (OSS) scheme we charge VAT based on your delivery country, calculated automatically at checkout — you always see the final total before you pay.
Shipping is calculated from the size, weight and destination of your order. You’ll see the exact cost at checkout.
If your package goes missing, we’ve got your back — we’ll send you a replacement.
You can return unused, well-packed items within 14 days. If the return is our fault (wrong item, defect), we cover shipping; for personal-choice returns, return shipping is on you. Full details in our return policy.